Returns & Exchanges

We want you to love your Treaclemoon treats, but if you are not completely satisfied, you can return your unopened products within 30 days of purchase for a full refund. Please ensure all items are in their original packaging and unused to maintain hygiene standards.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team via email with your order number and the reason for your return to receive a unique Return Authorization code.

• 2.
  Pack Your Products

  Securely place the unused items in their original packaging, ensuring they are well-protected to prevent any leaks or damage during transit.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at your nearest authorized postal service location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5-7 business days.